Refund policy
Return & Refund Policy
Last updated: 1-1-2025
At Chloé Laurent, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a simple return and refund policy.
Returns
1. Return Conditions
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Return requests must be submitted within 30 days of receiving your order.
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Items must be unused, unwashed, and in the same condition as when you received them.
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Items must include the original packaging and tags.
- Please visit: https://account.chloelaurent.com
2. Non-Returnable Items
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Custom-made or personalized products.
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Gift cards.
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Items showing clear signs of use or damage.
3. Return Process
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Please contact our customer service team at info@chloelaurent.com to initiate a return request.
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Once your return request is approved, you will receive further instructions and a return label (if applicable).
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Return shipping costs may be deducted from your refund, unless otherwise stated.
Refunds
1. Processing Procedure
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Once your returned item has been received and inspected, you will receive a confirmation email.
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If your return is approved, your refund will be processed and automatically issued to your original payment method within 5–10 business days.
2. Late or Missing Refunds
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If you have not yet received your refund, first check your bank account or contact your credit card company. It may take some time before the refund is officially posted.
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If you still have not received your refund after 10 business days, please contact us at info@chloelaurent.com.
Exchanges
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Items can only be exchanged for the same product in a different size or color, subject to availability.
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Please contact our team to submit an exchange request.
Shipping Costs
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Shipping costs are non-refundable, unless the item is defective or we made an error.
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If you request an exchange, the shipping costs for sending the new item will be covered by us.
Contact Information
If you have any questions about our return and refund policy, please contact our customer service team at:
Email: info@chloelaurent.com