Terms of service

Q: How do I clean my silk baby nest?

Cover & mattress: Use the washing machine program "delicates" or "hand wash" at 30 degrees and do not spin. If you wash the cover in a washing machine, use the supplied washing bag. *Hang the cover out to dry. For extra softness, it can be ironed.

Terms of Service
Last updated: 2-9-2024

Welcome to Chloé Laurent! By using our website and services, you agree to the following Terms of Service. Please read them carefully before using our products or services.

1. General

These Terms of Service (“Terms”) apply to all orders and purchases made through the Chloé Laurent website. By visiting our website or making a purchase, you agree to these Terms.

2. Product Information

2.1 Product Descriptions

We make every effort to describe and display our products as accurately as possible. However, please note that colors and details may vary depending on your screen settings.

2.2 Pricing

All prices on our website include VAT unless otherwise stated. Prices are subject to change without prior notice.

3. Orders and Payments

3.1 Order Acceptance

All orders placed through our website are subject to acceptance by Chloé Laurent. We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or other circumstances.

3.2 Payment Methods

We accept various payment methods, including credit cards, iDEAL, and other payment options as listed on the checkout page.

4. Shipping and Delivery

4.1 Shipping Policy

Orders are processed and shipped within 3 business days after payment is received. Delivery times vary depending on the shipping method and location. We are not responsible for delays caused by the carrier.

4.2 Shipping Costs

Shipping costs are calculated at checkout and depend on the weight, dimensions, and destination of your order.

5. Return and Refund Policy

Please refer to our Return and Refund Policy for more information on how to return products and request refunds.

6. Warranty and Quality

6.1 Warranty

Our silk baby loungers are manufactured according to the highest quality standards. We provide a 12-month warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

6.2 Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 14 days of receipt at info@chloelaurent.com. We will assist you as quickly as possible with a replacement or refund.

7. Liability

7.1 Limitation of Liability

Chloé Laurent is not liable for any direct or indirect damages resulting from the use or inability to use our products, except as required by applicable law.

7.2 Safety Warning

Our baby loungers are not intended for prolonged sleeping or unsupervised use.

8. Privacy

8.1 Data Collection

We collect personal data necessary to process your order and provide you with proper service. Please refer to our Privacy Policy for more information on how we use and protect your data.

9. Changes to the Terms

We reserve the right to amend these Terms at any time. Any changes will be published on this page and will take effect upon publication.

10. Contact Information

If you have any questions about these Terms or our products, please contact our customer service team at:

Email: info@chloelaurent.com

Frequently Asked Questions (FAQ)

What if I am not satisfied with my purchase?

We want you to be 100% satisfied with your purchase. If for any reason you're not satisfied with your silk baby nest/lounger, you can contact us within 30 days of purchase for a return or exchange. See our return policy for more information.

Why choose a silk baby nest?

Silk has many benefits for babies' sensitive skin. It is hypoallergenic, reduces friction on the skin, helps prevent skin irritations, and is temperature regulating, keeping your baby cool in the summer and warm in the winter. In addition, silk is a natural material that does not contain any harmful chemicals.

Is a silk baby nest safe for my baby?

Yes, our silk baby nests are designed with your baby's safety in mind. They provide a secure environment for your baby to rest, under adult supervision. The breathable and soft material also helps to reduce the risk of skin irritation and overheating.

How do I clean my silk baby nest?

Cover & mattress: Use the washing machine program "delicates" or "hand wash" at 30 degrees and do not spin.

If you wash the cover in a washing machine, use the supplied washing bag.

*Hang the cover out to dry. For extra softness, it can be ironed.