Shipping policy

Q: How do I clean my silk baby nest?

Cover & mattress: Use the washing machine program "delicates" or "hand wash" at 30 degrees and do not spin. If you wash the cover in a washing machine, use the supplied washing bag. *Hang the cover out to dry. For extra softness, it can be ironed.

Shipping Policy
Last updated: 1-1-2025

At Chloé Laurent, we want to ensure that your order arrives quickly and safely. Below you will find the details of our shipping policy.

1. Processing Time

Order Processing:
Orders are processed within 1–3 business days after payment is received. We aim to ship your order as quickly as possible, but please allow for possible additional processing time during busy periods such as holidays.

Custom-made or Personalized Products:
For custom-made or personalized baby loungers, processing times may be longer. Please refer to the product page for specific delivery time information.

2. Shipping Methods & Costs

Shipping Options:
We offer various shipping methods, including standard and expedited shipping. During checkout, you can select the option that best suits your needs.

Shipping Costs:
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping costs will be displayed during the checkout process.

Free Shipping:
Free shipping is available for orders within the Netherlands. Please check our website for the most up-to-date information regarding free shipping.

3. Delivery Time

Standard Shipping:
Delivery times for standard shipping vary depending on your location:

Within the Netherlands: typically 3 business days
International shipments: typically 7–14 business days

Expedited Shipping:
If you choose expedited shipping, delivery times are typically:

Within the Netherlands: 1–3 business days
International shipments: 5–10 business days

Delays:
Please note that delivery times may vary due to unforeseen circumstances such as customs delays, holidays, or pandemics. We are not responsible for delays caused by the carrier or customs authorities.

4. International Shipping Information

Customs Duties & Taxes:
International shipments may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer and are not covered by us.

International Delivery Time:
Delivery times for international shipments vary by destination. Please allow 7–14 business days for standard international shipping.

5. Order Tracking

Tracking Number:
Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track your shipment via the carrier’s website.

6. Lost or Damaged Shipments

Lost Shipments:
If your order has not arrived within the expected delivery time, please contact us at info@chloelaurent.com. We will do our best to resolve the issue.

Damaged Shipments:
If your order arrives damaged, please contact us immediately. Send a photo of the damaged product and packaging so we can assist you as quickly as possible.

7. Shipping Restrictions

Non-Shipping Regions:
Unfortunately, we currently do not ship to certain countries or regions. Please check the list of available shipping destinations during checkout.

Contact Information

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at:

Email: info@chloelaurent.com

Frequently Asked Questions (FAQ)

What if I am not satisfied with my purchase?

We want you to be 100% satisfied with your purchase. If for any reason you're not satisfied with your silk baby nest/lounger, you can contact us within 30 days of purchase for a return or exchange. See our return policy for more information.

Why choose a silk baby nest?

Silk has many benefits for babies' sensitive skin. It is hypoallergenic, reduces friction on the skin, helps prevent skin irritations, and is temperature regulating, keeping your baby cool in the summer and warm in the winter. In addition, silk is a natural material that does not contain any harmful chemicals.

Is a silk baby nest safe for my baby?

Yes, our silk baby nests are designed with your baby's safety in mind. They provide a secure environment for your baby to rest, under adult supervision. The breathable and soft material also helps to reduce the risk of skin irritation and overheating.

How do I clean my silk baby nest?

Cover & mattress: Use the washing machine program "delicates" or "hand wash" at 30 degrees and do not spin.

If you wash the cover in a washing machine, use the supplied washing bag.

*Hang the cover out to dry. For extra softness, it can be ironed.